🐉 My Personal Guarantee

Because every treasure should feel worth choosing.

Every piece in my shop is handmade by me, and I want you to be delighted with the treasure you choose.

💎 30-Day Satisfaction Promise
If your jewelry simply isn’t right for you, contact me within 30 days of receiving it. I’ll work with you to arrange a return or exchange so we can make it right.

🔨 60-Day Craftsmanship Guarantee
Handmade jewelry has its own character—but it should also be well made. If your piece develops a problem within 60 days because of my workmanship, I’ll repair or replace it at no charge whenever reasonably possible.

Because many of my creations are truly one of a kind, an exact replacement may not always be possible. If your original treasure can’t be repaired or recreated, we’ll find another solution together.

Normal wear, accidental damage, loss, and damage caused by improper care aren’t covered by the craftsmanship guarantee—but please feel free to contact me anyway. If I can reasonably repair your piece, I’ll be happy to see what I can do.

Your treasure should bring you joy—not regret.

Channel your inner dragon. Find your treasure. And choose it with confidence.

— Janet
Eclectic Creations by Janet

 

The Legal Stuff

I have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at eclectic.creations.by.janet@gmail.com. Please note that returns will need to be sent to the following address: 617 5th North Street, New Ulm, MN, 56073 

If your return is accepted I'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at eclectic.creations.by.janet@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on clearance items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at eclectic.creations.by.janet@gmail.com.